WHERE DO YOU SHIP TO?
The Hungry Athlete delivers Australia wide. To guarantee safe arrival of your order from The Hungry Athlete, please specify a delivery address which will be manned during business hours as your delivery requires a signature upon arrival. If no one is present to accept your delivery, a card will be left for you and your parcel will be taken to the nearest Australia Post or Fastway depot.
DO YOU CHARGE A SHIPPING FEE?
The Hungry Athlete standard delivery orders are charged a flat rate of $10. Express delivery orders are charged a fee of $15. However, if your order is over $75 we offer FREE SHIPPING on standard delivery, no matter your location in Australia.
WHEN CAN I EXPECT MY ORDER TO BE DELIVERED?
The Hungry Athlete offers you SAME DAY DISPATCH for ALL orders placed before 11AM, this includes subscription orders, this is purely dependent on stock availability. There are often instances where a product you have ordered is not in stock therefore the same day dispatch cannot be met, however you will be notified and we will endeavour to have your order dispatched in a timely manner.
All dispatch times exclude weekends, The Hungry Athlete operates Monday to Friday from 9am to 5pm.
Pure Performance aims to deliver your order within 2-5 business days almost anywhere in Australia*. Pure Performance delivers products Australia wide using, Fastway, Couriers Please and Australia Post. We will select the company which will give the fastest delivery time to your location.
Delivery times are estimated between 2-5 days from the date of dispatch, depending on your location:
1-2 business days - NSW / ACT
2-3 business days - VIC / QLD
3-5 business days - SA / TAS
4-7 business days - WA / NT
HOW DO I TRACK MY ORDER?
From the moment your order leaves our warehouse, you will receive an email notification confirming dispatch details where you will be allocated a tracking number and be advised of your allocated delivery service.
REFUNDS AND RETURNS INFORMATION
WHAT IS YOUR RETURN POLICY?
• You can return your purchase up to 30 days from date of dispatch
• Products must be in the condition that you received them and in the original box and/or packaging with a return reference number
HOW DO I RETURN/EXCHANGE/REFUND MY PURCHASE?
Email our customer service team at firstname.lastname@example.org The customer service team will provide you with a return reference number and further instructions for you to follow to get the exchange or refund processed for you in a timely manner.